Shipping Policy
CNPJ: 62.306.354/0001-16 (Operating directly from Brazil)
At Renzo Valenti, we operate from Brazil to provide premium-quality products to clients worldwide. Our goal is to ensure a smooth and reliable shipping experience for every order. Please review our shipping guidelines below:
Order Processing
- All orders are carefully processed within 24 to 48 business hours after payment confirmation.
- You will receive a confirmation email once your order has been processed.
Shipping / Posting
- Orders are posted within up to 5 business days after processing.
Delivery Times
- Europe & UK: 15–25 business days
- North America: 15–25 business days
- Latin America: 15–25 business days
- Asia & Oceania: 15–25 business days
Please note that delivery times may vary due to customs procedures, local postal services, or external factors beyond our control.
Tracking
- Every order includes a tracking number, which will be sent via email once your order is dispatched.
Customs, Duties & Taxes
- International orders may be subject to import duties, customs fees, or local taxes.
- These charges are the responsibility of the customer.
Delays & Lost Packages
- While we strive for timely delivery, some factors—such as customs, strikes, weather, or holidays—may cause delays.
- If your order is delayed or lost, please contact us at support@renzovalenti.com. Average response time is up to 3 business days.
Incorrect Address
- Customers are responsible for providing accurate shipping information.
- Orders returned due to incorrect details may incur additional shipping charges.
Contact Us
- For any shipping-related inquiries, please email us at support@renzovalenti.com. Average response time is up to 3 business days.